Privacy Notice

Your choices

Live chat, optional journey analytics and unfinished-enquiry follow-up are off until you allow them. Use Privacy Settings at any time to change or withdraw your choices.

Your choice is kept in browser storage for up to 180 days. If you enable analytics or unfinished-enquiry follow-up, a random session ID is kept only for the current browser tab.

Journey analytics

With permission, our first-party analytics records a random session ID, page path, referring website host, limited campaign labels, clicks, scroll depth, engagement, FAQ opens and form progress.

Journey events do not include a full URL or query string, fingerprint, exact location, raw IP address, or anything typed into a form. Form events contain field names and outcomes only.

Unfinished enquiries

With separate permission, we may securely save a valid email or phone number, plus a valid name if provided, after a short pause so our team can follow up. If you enable only this choice, we do not store analytics attribution or client-device categories. We do not save the message before submission. Draft details are replaced as the valid contact fields change and are removed after submission, withdrawal or expiry.

Submitted inquiries

When you select Submit Inquiry, we receive the details shown in the form so we can answer your request and operate our service. A consented session and draft ID may be attached to connect the inquiry with its journey. A failed analytics or draft request never prevents the inquiry from being submitted.

Phone country suggestion

To suggest the correct calling code, the inquiry form asks country.is for the country associated with your public internet IP address. The website keeps only the returned two-letter country code for the current browser tab; it does not store the IP address returned by the provider or submit the detected country as a separate inquiry field. You can change the suggestion at any time. If the lookup is unavailable, the form continues with the United Arab Emirates as its default.

Live chat

The tawk.to support service is not loaded until you enable the separate Live chat choice. Once enabled, tawk.to may process technical information such as your IP address, browser or device details, and storage needed to operate the service. If you start a chat, it also processes the details and messages you choose to provide so our support team can respond. Disabling Live chat removes the widget and prevents it from loading on later pages unless you enable it again. Do not send passwords or other sensitive credentials through chat. See the tawk.to privacy policy for more information.

Storage and retention

Journey and draft data is sent directly to our Laravel service and is not sent to a third-party analytics platform. Current settings retain raw journey events for 30 days, unfinished drafts for 7 days, pseudonymous session and consent records for up to 395 days, submitted inquiries for up to 730 days, and failed mail-job diagnostics for up to 30 days. These periods may be shortened in protected backend configuration where legal or business requirements allow.

Contact us

For a privacy request or question, email info@globexworldsolutions.com.